Account Terms

This page is for everyone who opens an account with Wasaga Beach Casino or plays on our site. It applies from the day you sign up and stays in place for as long as you hold an account with us. We have kept it short and clear, so you know exactly where you stand.

Accepting these terms

1.1 By registering and playing at our casino, you accept these Account Terms and agree to abide by them.

1.2 They work together with our Bonus Terms, Privacy Policy, Cookie Notice, Staying in Control page, Account Verification page and 19+ Policy.

1.3 Should you disagree with anything in these terms, do not register with us or place any wagers.

Playing our games

2.1 Every game comes with a help or info screen. It sets out how the game works, how winning combinations pay and any special features. Please read it before you play.

2.2 An RNG (random number generator) decides each result on our slots and our digital tables. Independent labs eCOGRA or GLI test these games, so you can trust the results are random and each game pays out as stated.

2.3 Real dealers run our live dealer tables, which are streamed from a studio. The result shown on the table and recorded by the studio system is the one that applies.

2.4 A malfunction makes every play and payout in the affected round void. Any stake placed on a voided round is returned to your balance.

2.5 If your connection drops in the middle of a round, the game will usually complete it. You can see the outcome in your game history.

Moving money in CAD

3.1 All balances, bets, deposits and withdrawals are in Canadian dollars (CAD).

3.2 You can deposit with:

Interac e-Transfer
Visa and Mastercard
Apple Pay and Google Pay
PayPal
Online Banking / Trustly
iDebit
MuchBetter, Neosurf and Neteller

3.3 You can withdraw with Interac e-Transfer, Apple Pay, PayPal, Online Banking / Trustly, iDebit, MuchBetter or Bank Wire / Transfer.

3.3 Deposits start at C$10, and so do withdrawals. You can cash out a maximum of C$20 000 each month.

3.5 Most payment methods pay out between 1 and 4 hours after we approve a withdrawal. For a bank wire, allow a maximum of 12 hours.

3.6 Topping up or cashing out costs you nothing: we charge zero fees either way. Your money moves in and out for free.

3.7 Please only use payment methods that belong to you. Where a method supports payouts, we send your withdrawal back to it.

3.8 Your ID and your current location must be confirmed by us before your first top-up goes through. Check the Account Verification page to see which documents to send.

Opening an account

4.1 Every player is limited to a single account. No exceptions.

4.2 When you register, give us accurate details, and update your account any time they change.

4.3 Do not share your password. Any wager made using your login is treated as yours.

4.4 Duplicate accounts get shut down. Any balance in them may be held while we look into it.

Limiting our liability

5.1 We work hard to keep the site running smoothly, but we cannot promise it will never be interrupted.

5.2 We cannot be held responsible if you lose money because of any of these:

problems with your own device or internet connection
someone else using your login
you breaking these terms
events outside our reasonable control

5.3 Our liability for any claim cannot exceed the account funds connected to that claim.

5.4 Your protections under Canadian consumer law still apply in full.

Avoiding prohibited conduct

6.1 To keep things fair for every player, you must not:

cheat, collude with others or use bots or scripts
use stolen or borrowed payment methods
move money through us to hide where it came from
play on behalf of someone else
exploit errors or faults in a game or the site
send abusive messages to our team

6.2 Where such activity is detected, we may cancel any winnings connected to it and lock the account. If the law demands it, we will also inform the authorities.

Using our content

7.1 Our name, logo, text and graphics belong to us. Each game is the property of either us or the provider that made it.

7.2 Play here is for you alone, not for business. Copying or reusing any of our content for commercial purposes is not allowed.

Raising a complaint

8.1 Noticed a problem? Email support@wasagabeachcasino.app with your username, the time it occurred and a short summary of what went wrong.

8.2 Every complaint gets a full look from us. We then send you an email with our decision and why we made it.

8.3 Screenshots and transaction details help us sort things out faster.

Claiming bonuses

9.1 All bonuses, free spins and promotions follow our Bonus Terms.

9.2 Offers are always optional. You choose whether to take part.

Checking you can play

10.1 You need to be 19 or older to have an account. Our 19+ Policy gives more detail.

10.2 Players must be in Canada, and we can only welcome you if local law permits it.

10.3 We comply with Canadian requirements covering age, identity checks and anti-money laundering.

10.4 If you have taken a break or chosen self-exclusion, you cannot play until that period is over. The tools that can help are listed on our Staying in Control page.