Help Centre
Want to keep play fun? Set limits or pause your account with our handy tools. They all sit in your account settings.
What are the withdrawal limits?
You can withdraw from C$10. The maximum is C$20 000 per month.
Who can play here?
You must be 19 or older. You can only join if local law allows online casino play where you live.
How do breaks and self-exclusion work?
Yes, of course! Visit your account page to set up a pause. Pick whatever length suits you, anywhere from one day through to six weeks. If you need more distance than that, self-exclusion is open to you, or our team can shut your account on request.
How does the loyalty program work?
Wasaga Beach Rewards gives you comp points on every bet. Head to the rewards shop and use them for free spins and bonuses.
When do you ask for documents, and which ones?
We confirm your identity and location ahead of your first deposit. If we need a document, like photo ID, we will email you.
How fast are withdrawals?
Most payment methods take 1 to 4 hours. Bank wire can take up to 12 hours.
How can I deposit?
Use Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, PayPal, Online Banking / Trustly, iDebit, MuchBetter, Neosurf or Neteller. Deposits start at C$10.
How do I get help?
Email support@wasagabeachcasino.app. Include your username and let us know how we can help.
Who runs the live tables?
Our live games come from Evolution, Pragmatic Play Live, Playtech Live, BetGames and OnAir Entertainment.
Safer play tools
- Limits on deposits, wagers and stakes.
- Reality checks and time alerts during play.
- Cooling-off breaks of 24 hours to 6 weeks.
- Self-exclusion or full account closure.
- A short self-assessment quiz.
- We confirm who you are and your location ahead of any first deposit.
- Lower a limit and it applies right away. Raising a limit takes 24 hours.